Return Policy

Welcome to CirclDot!

CirclDot is owned and operated by Circl Dot International LLC.

This Return Policy applies to all products purchased through: 

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

By making a purchase through the platform you declare and agree to be bound by the conditions described below. Our Refund Policy does not affect your statutory rights.

1. RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our platform can be returned for a refund within 7 days of the delivery date. If it has been 7 days since the delivery of the product, we cannot offer a refund. Please note that products on sale or purchased through a promotion are not eligible for refund or exchange.

2. CONDITIONS OF RETURN 

  • Products on sale or purchased through a promotion are non-refundable.

To request a return please send us your request through our contact information and you will receive instructions on how to return the product.

3. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.

The application must contain the following:

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).

4. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund. 

5. SUBSCRIPTIONS

Payments made for subscriptions within the platform are non-refundable. All payments made for subscriptions available on the platform are final and non-refundable. The user may cancel the subscription at any time and avoid the next billing period. The billing date is the date on which the first payment was made and billing periods may be monthly or yearly depending on the billing period chosen by the user. In the event that the user cancels the subscription, the user will still be able to access the free version of the platform.

6. CONTACT US

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

Circl Dot International LLC.

support@circldot.com